Family Start

Family Start is a free home visiting programme that focuses on improving children's growth, health, relationships, family circumstances, environment and safety.

It helps families/whānau who are struggling with challenges that make it hard to care for their baby or young child. We deliver this programme in Manukau and Franklin areas.

Participants must be pregnant, or have at least one child up to 12 months old.

How does Family Start work?

First, we match you with a family wellbeing navigator, who walks alongside you. They will:

  • visit you at home to get to know you, your child, partner and family/whānau

  • find out what you've already got sorted, and the areas where you need help

  • explain how your baby is growing and changing at different stages

  • help you identify goals and develop a plan to get there

  • provide you with support

  • connect you to services that will help you and your child

When should I contact Family Start?

If you are struggling or unsure, it is better to get in contact sooner rather than later.

We can start any time from when the mother is three months pregnant until the child's first birthday. If a child is bit older, we might still be able to help. We can continue working with you and your child until they turn five. After that we can help make sure you get ongoing help if you need it.

What areas are covered by the Family Start programme?

We operate in the following districts:

  • Otara

  • Randwick Park

  • East Auckland

  • Clendon/Weymouth

  • Papatoetoe

  • Franklin

  • Manukau

  • Wiri


We’re here to chat. Get in touch:

Call 0800 3267 8278

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